Information submitted through the support site is private but is not hosted within your secure CDD Vault. Please do not include sensitive intellectual property in your support requests.

Web browser requirements

CDD Vault being a software as a service doesn't require any software to be installed on your local computer other than a modern web browser to access it.

Supported are all modern web-browsers on the major platforms Windows, MacOS, as well as Linux. 

For your security, it is critically important to use an up-to-date browser to access the web. Not only do browsers continuously introduce new features to improve security, but old versions have vulnerabilities that are widely known and are being actively exploited.  

All modern browsers (Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple's Safari, even Opera) have moved to an "evergreen" model, in which browser updates are automatic. CDD strongly recommends that you use one of these four browsers and verify that the auto-update feature is enabled. In addition to improved security, using one of these browsers will help ensure that the web applications you use load quickly and function correctly.

To check if you have the latest version of your preferred browser, you can check these websites to compare (will open external websites):

Please note, that we do not support Microsoft's Internet Explorer 11 anymore and we we recommend moving away from IE11 to one of the above mentioned browsers.

To find out which version browser you are running, we recommend an internet search using the keywords/sentence "how to see browser version firefox/chrome/safari/edge"  which usually offers a number of relevant hits. An alternative and simpler way could be this web-site:

https://updatemybrowser.org/ 

Please note, that this site is not affiliated with CDD in any way, nor can we guarantee its functionality. It has though so far proven quite effective and correct.

Finally, we recommend to disable any form of ad-blockers, and to allow firewalls access to the two domains:

  • https://app.collaborativedrug.com
  • https://support.collaborativedrug.com